Terrible delivery service and awful customer service. Placed an order with next day delivery, only for the items to arrive three working days later. Sadly, this was after the birthday party the order was for. I raised this issue with their customer service and I they did not acknowledge the fact the item was delivered after the specified next day delivery. When I later asked for a refund on the item and delivery charge, I was told this was not possible. Yet, this goes against their Refunds and Returns Policy and I have still not received a response from their customer service. Will not be placing an order with them again and would urge others not to.