i would like to update that hermes are now stating they finally have the item...its day 7 from when i ordered. they now say the item which is a flat pack cardboard thing. is a bit too big so will dispatch within the next 2 days - taking it to 9 days from when i ordered and heaven only knows how long it will take from the extra 2 days. i have contacted hobbycraft several times with absolutely no response from them.... do NOT order anything for a childs birthday as bound to disappoint and cannot be trusted....also appear not to care....never encountered such a terrible service. They are also selling under false pretences by stating within 5 working days. DISGUSTING.