We were really happy with the service provided by Holiday Extras. The hotel was great, but unfortunately the Meet and Greet part of the package, with Blue Circle, wasn't great. We arrived at Terminal 5 to drop off our car, but was told our details were at Terminal 4. This was despite putting all the flight details in when booking and stipulating BA, who always fly from Terminal 5. We had to have another card written out, which wasn't too bad. However on our return and already being delayed a hour from Copenhagen, we had to wait over another hour for our car to be delivered to the short stay car park. This was totally unacceptable. It was cold and we were very tired. When we did ask where our car was, we were just told there was a delay and we just had to wait. They couldn't tell us where our car was and they didn't seem too bothered either. I definitely would say the Meet & Greet part of this package is what let this booking down.