Car returned with driver door handle broken to the point we could not open the driver side. Had to use passenger side to open door. It was late at night and confronted the company. The person who had returned the car just ignored the request for paperwork and just sat on his phone. Unless he was tone deaf he must have heard my registration number several times. He produced the paperwork eventually. He knew what he had done. It must have yanked the handle so hard it broke. Even if this was an accident it would have been nice to hear an apology. Instead I was told it was already like that. It definitely was not. We dropped it off and the driver side door handle was fine. The driver was able to access the car from the driver side. It was returned and we were unable to open the driver side door. Disgusting ignorance and disregard for other persons property. I will be putting in a formal complaint. I will not use this service ever again. Was Birmingham airport meet and greet. Driver beware is all I can say.