Absolutely terrible when we got to the allocated car park for Sofitel Gatwick they had no knowledge of our reservation. We then had to go into the Sofitel to get the confirmation to bring back. Then the Sofitel also had no knowledge of any hotel or car parking reservation although I had paid in full at the time of booking and had received an email confirming this! The hotel eventually found our booking and gave us a car parking form we then had to take back to car park. The hotel apologised for inconvenience of booking with Holiday Extras and upgraded our room. On our return to pick up the car we was then told we had to pay another £60 due to the fact the hotel had not received our parking reservation even though it had been paid in full to Holiday Extras!!!! So in a nutshell… Booking with this company was not only terrible service but cost far more in the long run than all other quotes that were given to me by other companies!!! DO NOT USE THIS RIP OFF COWBOY COMPANY