I booked a stay and park at Stansted for mine and my son’s trip to Ireland. Whilst the parking aspect was correct I noticed immediately when the booking reference came through that it wasn’t. I immediately tried to sort following the FAQ’s and help sections but all to no avail. So I used the live chat service. Having thought I got this all sorted it was still for the wrong date. When I phoned up to sort a couple of days later ‘nothing could be done’ as the incorrect booking date was now in the past. Despite confirming all the above in a detailed email the response from the holiday extras customer care team was pretty much sorry but computer says no. Dreadful. I have used the company and services for years and have never had a problem. Suffice to say I will not be using them ever again and neither will my family. I am hoping the same will be true of my workforce.