I have always used meet and greet at Luton and never had a problem. This time when I collected my car there was a scratch on passenger door. I tried to discuss with the man in charge who showed me a photo of my car in the car park taken after I left showing a large scratch. This had been polished out and a smaller scratch remained. I am certain this was not there when I dropped the car off. He said was probably done by another car park user. I am confused as to why they polished out the majority of the scratch if it was nothing to do with them. Will never use again and wouldn't recommend it.