I’ve used holiday extras before without an issue, always a great experience. Unfortunately on this occasion is was very poor. Our airport transfer that was predicted to be approx 1.5hrs ended up being almost 3hrs. The driver has no idea where he was going, drove past several of the drop offs, did several detours to various drop offs, was rude and verbally aggressive to myself and when we did arrive at our hotel dropped us on the main road which we had to cross (there was ample room for a coach outside the hotel). As a result we opted to get a private transfer on our return to the airport. I have since contacted Holiday Extras to raise this issue and have had zero response. I believe we just had an unfortunate experience as all previous experiences have been without fault. However my disappointment is with the poor customer service and communication with holiday Extras.