I wish to pass on how this company left us potentially stranded in France and refused to accept there is an error in their booking process together with flatly refusing to refund the additional money we were forced to pay at the airport to sot out their mistake! Our Holiday arrival and letter of complaint: I wish to take issue with the service provision regarding our car hire organised through Holidayextras.com during our trip in the South of France this week. On arrival at the airport in Nice, after waiting for an hour to be served at the check in desk we were informed that the car being provided with this agreement was to be electric! This was definitely NOT something I would have requested at point of sale as we are in a strange country and had a distance to travel to reach our final holiday destination from Nice airport - which the local village we are staying in has no electric charge points even if we had accepted the error. This error cost us a further €120 on arrival to correct and only due to the good will of Europcar did they allow (for the additional payment) the exchange of type of vehicle. This was something that we feel Holidayextras.com are responsible for as far as I was aware I had requested a petrol or diesel automatic car during the signup agreement. The young lady at the hire desk was also shocked that the paperwork did not inform of the error that we could have addressed with Holidayextras before leaving the UK. She even attempted going through the booking process herself to determine where the error could have happened and was unable to find any references to vehicle fuel type including on our receipt paperwork. I therefore requested the refund of the additional €120 that we had to unexpectedly pay to address the administration error + any additional currency charges made by our card provider At no point would we have personally selected an electric vehicle knowing that we were going to such a remote area in France and feel very let down that HolidayExtras could have just left us stranded in a French airport had it not been for the good will and additional capability to hire of the car team at Nice Airport. This refund was refused and the company tried to pass the blame back onto us stated WE had selected and electric vehicle (when there's no actual fuel choice given). Then they went on to state we had then entered into a 2nd contract nullifying their liability!! Please think very carefully folks before using HolidayExtras.com!!