we had booked a paid for the car at liverpool airport. when we arrived the barrier did not go up, as it said it would. we had to get out the car and press the intercom button. it was raining. it took a while and then someone answered. she asked for my registration and then said there was not booking. i said i had the booking number, which i gave them. nothing else was said but a ticket appeared at the machine. i asked what i was supposed to do but they had gone!!!. eventually i took the ticket and hoped for the best. how rude to just go and not say anything. there was nothing wrong with my booking all the detail were correct , including the registration number, date etc. this is the second time this has happened to me and therefore i will not be booking with them again.