Booking was for 8.20pm landing plus 1hr. Good communication when we landed from the driver and said msg when through and outside. We did, 3 mins before the hour was up. Told by the driver we were a “no show” and he hung up. Phoned the contact number to be told, we had landed 5mins early and only had 45mins from landing. Would not listen to me saying we had an hour from 8.20 as per agreement and also hung up! Had to sort taxi but in fairness, Holiday Extra refunded the cost plus £22. First time using this service, will think twice before using again. Also, take screen shots of your messages etc as you will need them.