ordered an outdoor pool table about 12 weeks ago, it stated on the website that delivery would be 4-6 weeks. After 6 weeks no contact from the company so I emailed them to which they said it actually takes 6-10 weeks, however there is no mention of this on the product listing. After 10 weeks I was going to contact them but I got an email off them saying sorry but the outdoor table had been made in mdf rather than marine plywood so it could not be used outside. They said they would get another made for me but this would take another 6 weeks at least, and they offered me some cheap snooker balls as an apology, so my nice outdoor pool table would be delivered in time for winter. So 16 weeks at least for a pool table is a bit shocking. When I rang them up and asked why they have written that delivery takes 4-6 weeks on the product listing they just said "well when u buy an item you get a delivery time of 6-10 weeks" but why do they only tell u this once you have spent ur money this should be made available before hand. I told them that this was false advertisement to which they kind of agreed. They do not contact u at all once you have spent your money to keep u updated. And to offer a cheap set of snooker balls as an apology for having to wait nearly 3 times longer than u should is a joke. To their credit they refunded me straight away but would not use this company again.
7 years ago
Home Leisure Direct has a
4.9
average rating
from
836
reviews
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