After bad experiences, I am compelled to review negatively. Misleading seems to be the theme. Genuine review - their ref 70181. After reading what seemed like good reviews I decided to purchase a pool table to go into my newly converted room. This proved to be a mistake, at least from this company. I made a specific enquiry about the table I wanted before I committed to the purchase and I was told it would take 1 to 3 weeks for delivery. This proved to be incorrect. Firstly after contacting customer services to confirm my details I was given a new delivery date beyond 8 weeks because it was a special build - it wasn't special at all. Next I was told it was in stock and would be about, possibly, maybe, no more than 4.... Then I was told some story about stock levels in one warehouse vs those in another and the delivery dates being mixed up.... I knew by then, hope was lost. Despite that, I gave them a chance to redeem themselves and put off cancelling the order. I've been told so many stories now and listened to peoples' mistakes, and peoples' absence from their desk etc. So its a week after placing my order and now I'm cancelling it because after having a carrot dangled in front of me bearing the words "one off special delivery" I later receive another story about "the warehouse manager isn't back until Monday". I've heard these stories all before from suppliers who are operating with bare minimum concern for their paying customers. I don't really care what a supplier's office mistakes or logistical trials are, I just want to receive the goods and services as advertised and as paid for in advance. It is totally unfair to expect someone who has just spent a considerable sum of hard earned money to sit back and wait for weeks, not knowing what's going to happen next. It took approximately 5 seconds for the vendor to take my money and keep it for a week or so, and it's going to take about 5 days more now to get it back. It hardly seems right does it? After the tall tales and lack of commitment from this place, I have lost all confidence. Now I'm faced with having to borrow so that I can get an alternative table from another supplier who *guarantees* delivery on a set timescale. Not quite the table I wanted but at least I get it while my anxious teenager still has some holidays this summer.... I'm sure that some customers have been happy with their service, but based on my own experience to date I'm afraid I cannot recommend Home Leisure Direct.