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Highly Unimpressed
Don’t even think about using Homebase. We have had experience of numerous building projects and never, ever have we had as much trouble as we had with Homebase. We paid a premium so that they would project manage the building works but in the end we spent literally weeks and weeks dealing with their mess ups. They didn’t communicate – emails and phone calls were consistently ignored – , items were delivered without any pre-warning, we were assured that the fitter would deal with all of the deliveries but for every bolt and screw we were phoned and told we had to be there to accept delivery, people came to do measurements and forgot to do all of them and had to arrange to come back, when they came they left muddy foot prints all over our carpets and caused other damage to our property, the store ‘forgot’ to communicate with the fitters so that equipment that we had asked to keep was thrown away and we had to purchase replacements which weren’t in our budget, when the new windows that were part of the contract were fitted, the fitters left having only fitted one of the three windows and that window had a big crack in it because they had not fitted it properly, it took three weeks to get them back again, items that we had ordered mysteriously disappeared and we had to spend time reordering them… I could write a book about Homebase! I really, really advise you not to use them.
9 years ago
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Homebase has a 1.9 average rating from 945 reviews

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Alice, Customer Support

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