Homebase Reviews

Name: Homebase
Rating: 1.89

1.9 Rating 945 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

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Metrics

1.9

Based on 945 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me and my mum & her friend when to Homebase in Truro we got our stuff and to pay we have been waiting in the queue for 6 minutes but the lady behind the till should call someone else to help her at the till but really she shouldn’t have her phone ON from Victoria”

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Posted 3 weeks ago

“I sincerely want to thank recoveryhacker101 for their technical assistance in getting my lost bitcoin back from crooks. You can email him at recoveryhacker101@gmailcom.”

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Posted 2 months ago

“Never Ever Homebase Again, not only kithcen but any product i will boycott from Homebase as i was utterly disappointment with my recent buying kitchen and bath experience. My experience has been disappointing, and despite all efforts to resolve the issues, the resolution remains unsatisfactory. Initially, I was impressed with the assistance provided by your kitchen designer, Reece. However, the problems began once the products were delivered. It became evident that the design was flawed and did not align with the initial sales techniques. When I raised these concerns with the store manager, Matt, I found his response to be unhelpful and dismissive. His suggestion to escalate the issue to the Financial Ombudsman seemed more like an attempt to deflect rather than address the problem. Although I later received support from Molly at Homebase head office, who was diligent in her efforts, the issues with the kitchen design persist. The gaps and discrepancies remain unresolved, and I feel that the product was oversold relative to my needs. Given the unsatisfactory resolution and the treatment I received, I will not be purchasing from Homebase in the future. I hope this feedback helps improve the customer experience for others.I try to refrain from writing bad review however homebase team prompt me to write one. Avoid Kitchen and bath at all cost!”

Homebase 1 star review on 16th September 2024

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Posted 3 months ago

“Terrible customer service. They rely on other companies to supply the order, so they take the order and actually have no idea when it is being delivered. They said my order would be late, but would arrive before a certain date. It did not, so I spoke with them to cancel the order (and ordered it somewhere else for a cheaper price). It then arrived several days later, and I've had to speak with their chat several times to try to arrange a collection, which has so far been very painful and slow, and hasn't resulted in a collection. The communication between Homebase and the suppliers seems pretty ineffectual, and I'm not confident that this will get resolved.”

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Posted 3 months ago

“Ordered sliding wardrobe doors had to ring customer service to rearranged delivery ate due to our house move being delivered the last time we rang to change delivery date the rearranged no problem then one hour later received an email to say they had cancelled our order!!! Emailed customer service to told to re order so I have had to wait over a month the delivery rep ordered sliding door was supposed to be delivered today and no supprise no show and no response from homebase or courier to say why the delay.”

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Posted 3 months ago

“Unhelpful assistant on telephone customer service desk and confusing delivery information.”

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Posted 4 months ago

“In store purchase . Went for paint for large building unit. Julie was so helpful and knowledgeable we changed what we were going to order for paint she suggested . Julie was so polite and went above and beyond / great customer service . 10/10 sealand Road Chester store”

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Posted 4 months ago

“Homebase Haverfordwest ANNA & MARGARET very very helpful go out of there way to help”

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Posted 5 months ago

“Excellent help from Mark Shannon of the bathroom department at Maidenhead Homebase in May, 2024. Nothing was too much trouble from measuring the bathroom to making sure that I had exactly the right suite and fittings. Because of his service I will be using Homebase in the future.”

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Posted 5 months ago

“Homebase's warranty is a scam I bought a BBQ grill from them Texas BBQ LESS THAN A YEAR ago, the material was so rubbish that the tray under the BBQ which holds that fat got completely rotten and fell off (the water doesn't even reach there + it always was covered), also the button that sparks to lid the gas no longer works. I contacted them, because it's in the warranty, and they say it falls into the "regular wear and tear" and didn't do anything, LESS THAN A YEAR. Amazon would refund me, dont buy from this rubbish store.”

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Posted 5 months ago

“I bought homebase gloss £15, absolutely terrible, when used went on like a clear film, did return back to homebase but they would refund as the tin was open, do not waste your money”

Helpful Report

Posted 6 months ago

“They don't deserve even one star. I have had a terrible experience for five months, and God knows how long I will need to put up with Homebase. In December 2023, I placed a German kitchen, and I have been promised a delivery timeline, which is expected to take up to 6 weeks. However, at the end of January, I received a call with unfortunate news - my kitchen would only arrive in the UK after February 26 and would be delivered curbside. Despised the fact I had in writing from Homebase assuring me it would be delivered inside the flat. On February 28, my kitchen was delivered in the morning. However, upon arrival, the drivers refused to carry the delivery upstairs. To my surprise, the units were damaged, the wrong sizes were delivered, and parts were missing. During the process, we started questioning the absence of the drawer unit. When I tried to return the kitchen due to these issues, I was told that it was against their policy, which was never communicated to me beforehand, even though the kitchen is not of merchantable quality. It took an additional 6-7 weeks to receive the remaining parts of the kitchen, only to find that the wrong colour had been delivered, along with more missing parts. After more than five months of stress and frustration, my kitchen was finally complete at the end of May. In January, I was promised a 10% discount via an email. And now, to add insult to injury, Homebase has offered me a measly compensation of £150 and denied me a 10% discount. Their excuse is that the employee is no longer with the company, and it doesn't matter what I have in writing. It is clear that Homebase takes zero responsibility for its mistakes and does not care about its customers once an order has been placed. On top of that, they will try to intimidate you and blackmail you with a deadline, and if you take this matter further, they will retract this pathetic £150 offer as soon as contact has been made with any third-party dispute scheme. In addition, they proudly told me that my kitchen designer, is no longer with them due to his mistakes. Shame on Homebase for firing your employee and running away from your responsibilities. I urge anyone considering purchasing a kitchen from Homebase to stay away. They will lie to you, make excuses, and refuse to take responsibility for their errors. Their lack of accountability and poor customer service have disgusted and disappointed me. Others must be aware of Homebase's unprofessional and unethical practices regarding kitchen orders. Please do not fall into their trap. If you feel it is right to wait five months for your kitchen, please place an order with them.”

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Posted 6 months ago

“Served by Stephen in Homebase Derby last week . He went out of his way to be helpful so I cam eaway with what I wanted. Thank you Stephen.”

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Posted 6 months ago

“Sent me a non working lawnmower and won't answer my complaint or do anything about it. Order no. 576039916. Complaints Dept. only answer in gibberish before putting the phone down. Scam company, avoid at all costs.”

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Posted 6 months ago

“Ordered a patio set in store ,after a week we got a text from XPO the delivery people "today is the day of delivery" with a 9.30am delivery time ....3 days later it's still out for delivery, no one knows where it is ... unbelievable”

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Posted 6 months ago

“Worst company service ever. Do not use. Failed deliveries twice, they are unable to contact their own logistics company other than by email which may take 3 days. Still no delivery, still no response. Avoid at all costs.”

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Posted 6 months ago

“Avoid at all cost for online orders! Homebase possess a level of incompetence that will not be rivalled in the UK. I ordered 2 sofa beds that was meant to arrive a week after ordering on 23rd May. On the morning of the 23rd I had our old sofas removed to make space for the new ones. After opening the sofas I found both to be the incorrect colour and model! Rang customer services who confirmed the earliest re-delivery would be in another week’s time on the 30th, this despite us currently having no seating in our sitting room and expecting guests over the bank holiday weekend. On the 29th I decided to get in touch with Homepage again as I had received no automated confirmation of the delivery or collection of the old couches, only to be told that there was a delay with the order and it could only be delivered in another week’s time on the 6th of June! I was asked via email what time would suit me for collection of the wrong sofas to which I responded that the earliest available date I would be home was Friday 7 June, but despite this the collection was arranged for the 6th of June anyway… Based on the number of automated communications following this I realise that the problem was not a delay with the delivery, but instead the fact that the customer service agent never booked in the collection or delivery when we spoke on the phone on the 30th as she claimed. I therefore make arrangements to be home on June the 6th for both the delivery and collections. The incorrect sofas were collected in the morning, but upon querying I was told that this team did not have the replacement sofa’s and it might be with a different team. Upon following up over telephone (having had to wait 40 min on hold before reaching an agent), I was informed that they would have to get confirmation and phone me back. Another hour later I received a call which I couldn’t answer at that stage. The agent left a voicemail to inform me that the sofas were not sent to the correct depot and would not be delivered on 6th. Instead they will be sent to the correct depot and be delivered in another week’s time on the 13th of June. I was further informed that I would need to call them back to confirm if the 13th is in order, but the number provided is the same one I previously spent 40 min on hold!!! This will be 3 weeks without any form of seating in our sitting room and having to resort to dining chairs to watch tv… Homebase, how are you even still in business? If you have a single person in your entire organisation with any kind of management experience I would love to get in touch with them to discuss! I am also curious how you are able to a 4.4 rating on trus.tpilot but only 1.9 here?”

Helpful Report

Posted 6 months ago

“Bought two sets of Albi Garden furniture. A month after the second set arrived, rust started to appear on the chairs. Homebase refuse to anything about it and say that it is not a manufacturing defect and that it should never get wet. Ever. Really? Perhaps this set should be described as indoor or conservatory furniture rather than garden furniture. Homebase is definitely not what it was. Avoid like the plague.”

Helpful Report

Posted 6 months ago

“I would advise anyone thinking of purchasing a kitchen from these Charlatans to join "Homebase UK Complaints" on Facebook first and read. They must be the worst kitchen company in the UK and the after sales team are diabolical. They deny that even goods that are faulty and not fit for.purpose are the customers fault 😡 I've never dealt with such cowboys.”

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Posted 7 months ago

“you could not wish for anything more, she was so so helpful and so quick the lady that served us was JADE so nice and warm This was in Bury st Edmunds”

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Posted 7 months ago

Homebase is rated 1.9 based on 945 reviews