I've ordered 3 pieces of rugs online a few weeks ago. After paying by credit card I had the confirmation. The email specified that they will let me know about the deliver date shortly which I never received. Had to call the store to find out what happened as I needed the rugs. To my surprise I found out that they didn't have the rugs in stock!! I was shocked to hear that. They never say the item is out of stock!! They charge you, you're waiting for a delivery and after a good few weeks when you ring you realise that you can't have the item as it doesn't exist!! I had to wait another 2 months to have it, but still there was no guarantee. I was so annoyed that I had no other choice but to cancel the order. Ive made a complain and wanted to talk to a manager. I was put on hold for 20mins and the lady told me that they are very busy and I have to wait longer so I did and back the same message, I told her no wonder why they are busy and not being able to talk as there might have been 100s of others unsatisfied customers waiting for answers. Finally she told me that one of the managers will calle back and it will take 24hours which I never got a call back. What a shame and a service that they provide to the customers. They don't even deserve a single star.