I placed my order last Saturday (this is the following Thursday). The mower I ordered had a delivery of "within three days". I am a sensible person, in fact I run my own online business so I know perfectly well what is involved in delivering on time with good customers support. It is just a pity that Homebase do not seem to have this knowledge. Sp I did not really expect delivery Monday, or even Tuesday but Wednesday was the third working day after the order and so I thought it was reasonable to expect delivery by then, especially as a smaller item on the same order had arrived on the Tuesday. By Wednesday afternoon I was getting that uneasy feeling that something had gone wrong. I went back to the Homebase site but there was no order progress information. So I emailed them. Two hours later I emailed again as clearly my first email had disappeared into the ether. Then I got a standard reply saying they would respond within three days! So then I phone... got the usual automatic selection, with the almost inevitable response "all our operators are busy please hold or call back".... I held for ten minutes. I hung up and waited a while before trying again. Three calls and about 20 minutes holding time later I got to speak to a person. It took some fairly direct question to find out that the mower had not been despatch until that very day.... clearly Homebase do not understand the difference between delivery and despatch. I requested the tracking number and later Wednesday even received the notification from Yodel that the order would be delivered on Thursday 6th... four working days after the order. So here we are on the 6th and guess what? The Yodel van has broken down and the delivery delayed by a further 24 hours. Homebase used to have a local store where I would either buy online and collect or visit and shop there. They closed the local branch and so I thought I would try the full online shopping experience with them as I had always been happy with their products. I will never shop online from Homebase ever again. There customer service is non existant.