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Very Unhappy
Hygena luxury vinyl flooring - AVOID LIKE THE PLAGUE. We purchased the vinyl flooring from Homebase, it seemed good quality with a 15 year guarantee so felt that it offered protection against poor manufacturing quality. We hired a professional fitter as this was to go in our kitchen and dining area. The fitter laid it exactly to the instructions on the box. Now that we've had some sunshine the floor by the back door has rippled so much so that it burst the click joints. Homebase came out to have a look and after constant chasing (four weeks) have said that it was not laid correctly and that if I didn't like the outcome I should seek independent advice and submit a report back to them. They then went on to say that they may or may not agree with our findings, leaving us nowhere to go. This is defintely a manufacturing fault as it appears the vinyl has expanded more than expected and also appears that the surface has come away from the backing. Moreover, Homebase customer service is so poor and not helpful. Buy at your peril.
9 years ago
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Homebase has a 1.9 average rating from 945 reviews

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