I purchased two front bath panels and one end panel from homebase. I was then practically harassed by the sheer number of calls, texts and emails to inform me of the delivery date- even including three on the day itself. Finally the items arrived. I inspected them and found that two of the panels were damaged with very noticeable chips and what made it worse was that one of the panels had a quality assurance sticker over a very noticeable chip! We contacted Homebase at 9:20am and were told that it was too late for next day delivery, however the replacement items would be with us on Tuesday. I arranged a second day off work for Tuesday on the Friday based on the information given. Unfortunately I received a phone call, late on Monday to say that delivery would be on Thursday. I asked why as I had been told Tuesday and arranged time off work accordingly and wouldn't now be able to re-arrange. I was told that it was because there were no delivery drivers in my area and that was why. I asked for a manager to call back- but they didn't, so again I contacted them and finally spoke to the customer service manager, who did nothing to help. He hid behind policies of '5 days to replace' meaning 5 working days as they will not deliver at the weekend. I explained that I has specifically taken time off work on Tuesday for the replacement items, however he did not understand that I simply couldn't just take additional time off on Thursday and insinuated that it was my problem if I couldn't get time off (no apologies for the poor products, being lied to by the person on Friday). I asked if I could find out the probable delivery time 9within a 4 hr block) to hopefully sort out work but was told that I'd only find that out at 7am on Thursday! How do Homebase expect working people to manage their deliveries? They are obviously much better employers than most, who allow their employees time off at the drop of a hat (or maybe just expect the rest of society to do so). The so called manager could not manage anything; hiding behind policies, which are quite clearly not shared with their employees promising things that are then changed days later. Even the manager stated that the company are dictated to by their courier service (choosing cheap budget couriers over customer service) I have never been so infuriated with a deliver service or (lack of) customer care as I have with Homebase- the managers state that they do it for financial gain and are clearly not interested in customer satisfaction at all. I certainly will not use Homebase again and warn others of doing so.