Homebase is a shambolic, steaming pile of poo. I ordered a storage chest for the garden and paid via PayPal. Soon afterwards, I was contacted by their customer service team saying the chest was out of stock and they had issued a refund which should be with me in 3-5 days. All fine ... until it wasn't. Surprise, surprise, the refund never turned up. Finally, after about 3 weeks, I gave up giving them the benefit of the doubt and emailed customer services to explain the situation. I received an unforgivably useless email back that implied the customer service 'worker' hadn't really seemed to have grasped the situation properly - for I was told they had now issued a 'cancellation request' for my order (my order, no less, that had already apparently been cancelled due to there being no stock???) and that they would be in touch as soon as my refund was processed and issued. Again, I gave them the benefit of the doubt and waited, but to date (over a month since first contact), I have received no refund and no further contact from them. Having emailed one final time asking what the hell is going on and receiving no reply whatsoever, I have now started a claim via PayPal. Homebase couldn't provide a decent service if they tried. They are money-grabbing, thieving swindlers with a customer service unit that is beyond piddle poor. Avoid like the plague.