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Roger & Elaine Betts
My wife and I have been trying for 18 months to locate a bath panel for a right hand Beresford bath, going online I found that homebase stocked a Beresford bath and panel. I had previously been told by the original supplier that the bath was no longer available (obviously they couldn't be bothered to locate it for me) the cost of the bath panel being about £120 .00 meant I had to make sure it was the right one because being a special order it could not be returned. On a previous visit to the Homebase store in Chichester West Sussex I had got chatting to Richard Morrison who was the manager and he gave me his Email address telling me if I ever needed any thing to contact him. I sent an Email to Richard and explained my dilemma , he told me that he would send out a request to all the stores to find if any one of them had this particular bath panel in stock as they did not have one in the Chichester store. Within 2 days he came back saying they had located one in the Poole store which was quite a distance away from us, it was agreed they would forward to him measurements and photo's of the panel. which he would pass onto me, I was fairly certain after receiving this information it was the right panel, but before I could do anything about it Richard Emailed me again to say that his store was going to have a Beresford bath installed in his bath showroom. We went over to the store with our old panel and confirmed it was indeed the correct part. we ordered the part there and then and Vince who served us was really helpful. we now have fitted the panel which looks really good. My wife and I would like to thank Richard and Vince for all of there help. We had more or less resigned ourselves to having to fit another new bath ,as the panel was unobtainable.so well done Homebase and the Chichester store
9 years ago
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Homebase has a 1.9 average rating from 945 reviews

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