Utter Rubbish!
Ordered multiple bedroom items online and received a call the next day to arrange a delivery.
My first issue is that it would take 16 working days for my goods to be delivered. I questioned whether it can be done sooner which the answer was "no". I asked will that be all my goods delivered on that date and I was told "yes".
Started receiving text messages from Yodel the delivery company and I received one of my flat packs after 3 or 4 days, a chest of drawers. I built it and and noticed damage the furniture had. As I already completed the build I couldn't be bothered to go through hassle of getting it changed so just accepted it although I was annoyed! I then started receiving delivery of other items I ordered on 2 other occasions those being curtains and bedding. This was now 3 different deliveries for what should have been delivered on the same day! A few days past and I received a text message the night before the planned delivery of a wardrobe (4th item) I ordered! When it came the box was in bad condition and I refused delivery as I didn't have confidence that my furniture would be in good condition. I contacted the call centre to make a complaint and found myself being passed between different teams! There's a team for beds and a different team for chest of drawers and wardrobes! Madness!
I was told that a replacement wardrobe could be arrange however they were out of stock and couldn't give me a date of when there would be stock. I was fed up by this point and requested a full refund and cancelled my orders which they arranged but obviously I couldn't cancel my bed and mattress item with the wardrobe and chest of drawers team could I? Was passed to the right team to arrange that refund! F ing ridiculous!!
If you want a crap service then use Homebase!
9 years ago
Homebase has a
1.9
average rating
from
945
reviews
Book your activation call by clicking the button below. Or call us now on
+1 213-325-5109 .
Book a Call
Alice, Customer Support
Start Your Free Trial
Thank you! Now Check Your Email...
A member of our team wil be in contact shortly to discuss your existing contract and the next steps to take.
We've sent you a link to verify your free account. Click the 'VERIFY ACCOUNT' button in the email to complete activation and access your REVIEWS.io dashboard.
If you have any issues then please open chat to talk to a product specialist.