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Utter Rubbish! Ordered multiple bedroom items online and received a call the next day to arrange a delivery. My first issue is that it would take 16 working days for my goods to be delivered. I questioned whether it can be done sooner which the answer was "no". I asked will that be all my goods delivered on that date and I was told "yes". Started receiving text messages from Yodel the delivery company and I received one of my flat packs after 3 or 4 days, a chest of drawers. I built it and and noticed damage the furniture had. As I already completed the build I couldn't be bothered to go through hassle of getting it changed so just accepted it although I was annoyed! I then started receiving delivery of other items I ordered on 2 other occasions those being curtains and bedding. This was now 3 different deliveries for what should have been delivered on the same day! A few days past and I received a text message the night before the planned delivery of a wardrobe (4th item) I ordered! When it came the box was in bad condition and I refused delivery as I didn't have confidence that my furniture would be in good condition. I contacted the call centre to make a complaint and found myself being passed between different teams! There's a team for beds and a different team for chest of drawers and wardrobes! Madness! I was told that a replacement wardrobe could be arrange however they were out of stock and couldn't give me a date of when there would be stock. I was fed up by this point and requested a full refund and cancelled my orders which they arranged but obviously I couldn't cancel my bed and mattress item with the wardrobe and chest of drawers team could I? Was passed to the right team to arrange that refund! F ing ridiculous!! If you want a crap service then use Homebase!
9 years ago
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Homebase has a 1.9 average rating from 945 reviews

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