Ordered garden furniture that was in the sale to be delivered on 15 October. Was text by DX the night before to say delivery will be between 10:15 and 12:15 on the day. No delivery, DX website showed goods hadn’t even been despatched for delivery. Emailed Homebase customer service, received a polite email back but no action. Spoke to DX said they could not contact the Doncaster depot so no answer there. This went on for a week, left in the dark about when goods may arrive! Homebase kept saying next couple of working days but didn’t know really. A week of lip service but that was all until I managed to get in touch with a DX employee who said goods were damaged in transit and being returned to Homebase and I was to contact Homebase to sort this out. Homebase sent an email later saying the same and that they didn’t have anymore stock but have refunded my money. Well I now at least had an answer. I don’t advise paying upfront for anything , who knows how long a company can last operating on this basis. I have said they need a dedicated Customer Service Delivery team who work very closely with their Carriers so they can inform their customers immediately of any delays to shipping. They both have the capability to say when delivery is to take place so why not use that system to inform when it’s not? This at least keeps customers in the picture. Are we all expected to part with money, not know when to receive goods, stay at home thereafter the order for weeks in case of a delivery. Cancel work and appointments ? Come on Homebase get real! I will not be ordering anything online again. Shame Homebase used to be the store to go to in its heyday, what happened?