"In stock" doesn't necessarily mean "on the shelf". I needed a new toilet seat quickly and saw that my local Homebase in Stanway had 3 in stock of the one I wanted. I reserved one on line and received an e mail stating I could pick it up after 1pm the same day, good! As there was 3 in stock and I didnt want to wait till 1 pm I went to the store to find that there were none were on the shelf at all. Customer Services told me that they had not been unloaded from the consignment delivery and were not available to buy at the moment. I said I would wait till 1pm as I needed it urgently to which I was told that it probably wouldn't be available to buy till the next day as it was a big delivery due to Christmas stock arriving. I had a wasted journey that day and would be very wary of checking stock on line as it doesn't always mean you could actually go and buy it that day. I was told that Homebase is part of the Argos Group but I have used Argos many times and checked their stock and it has always worked perfectly. I will not be using Homebase again.