I searched the Homebase website and found some garden planters at Selly Oak. I checked stock availability and ordered two medium and one large. A little later I received a call informing me that the large one was cancelled and the refund was put through and appeared immediately on my phone and Paypal account. So then I went to collect the two mediums. I firstly do a shop there with my elderly mother. When we got to the till the cashier starts to argue with me because she put an item through at full price but I explained to her it had been reduced. Then she began to put the matter over her headset to the entire floor and infront of other customers. Another colleague attended and I explained again that a floor member of staff had checked using his handheld device and told us the items reduced price. He went away and returned confirming what I had said. But there was no apology but instead the cashier continued to be defensive and treat me as though I was the one in the wrong as she seemed well put out. So then she punches in another price but again not the correct one, even though this time one of her colleagues had just said it to her infront of all of us. So she then doesn’t believe me again. So we have to stand there as she doesnt take my request to just leave it now. Finally she gives enters the correct price. And no she still doesn’t apologise and tells us her till wasn’t wrong actually. I don’t argue. I have my elderly mother with me who is clearly not well – 77 years old, using a walking stick, frail, recovering from a being hit by a car a few months ago so in pain. But she still doesn’t apologise but just makes it seem as though we are at fault somehow. We are talking about 20p. For goodness sake. Then I go to the click and collect. The two planters come out and are mouldy with spores growing on them. I know they’re for the garden but I am not putting these in my car and I also don’t know how much rot may have got in to them. I wasn’t buying second hand items after all. A comment was made to the effect that I was being picky but I let it go as my mom was already struggling to stand up after the long incident already at the other till. So I rejected the planters and the cashier tells me I can go as the refund is done - but I ask for a written note of refund or to confirm that I didn’t collect them. He then tells me he meant he is about to do it and I can go. I decline and say I'll stay till its gone through. i could tellhe wasnt being truthful. Sure enough he was spinning a yarn and after 5 minutes admitted he didn’t know how to put the refund through. I had to then wait for another colleague to come off break to do it. They assured me the refund had now been done. Only I just checked my Homebase account several hours later and it shows I collected the items and my PayPal account has no refund except for the large one earlier. Next day the manager rings to offer £20 to return and shop there. States the refund was done but takes up to 3 days to appear on account. thats not true . he tried to refund that next morning as it shows the time on Paypal. And even then he refunded only the one item so I still havent been refunded. What a joke of a business. And they have ignored my follow up emails to head office.