Battle with Homebase delivery- nightmare to say the least!!!! Ordered full kitchen a month ago which actually arrived on time within a week very pleased initially however one of the kitchen cabinet door have to be replaced due to miss measurements. so, I contacted Homebase explain situation and they arranged to exchange the door and then had a phone call within 48 hours notify me my item will be delivered the next day and someone will be calling me 1 hour earlier so I waited and also had my kitchen Guy on standby -this was last Thursday , but , surprise surprise it did not arrive. I contacted home base again they said they had troubles with delivery but it will definitely be gdelivered next day( last Friday), again it did not arrive. one of the customer service representative named Sean said the item was delivered to the neighbours however this was not the case and the manager arranged for the item to be delivered next day delivery via dhl (last Saturday) surprise surprise again it did not arrive. for the past 2 weeks they said ' it will come the next day'-nothing !!!! dince then I have been paying my kitchen fitter to come down and finish the job . this has left me out of pocket still with no means of explanation as to why my item has not arrived. It has now been 2 weeks as we speak with since they said it'll be delivered next day. It seems like even the managers were not able to actually tell me the whereabouts of my item and why it has not been delivered.... still waiting with no one offering any solution and compensation beside ' a sorry for your inconvenience ' -doesn't do it for me. Based on my experience, I would stay away from their telephone and online ordering to avoid costs and your time. one note ignore those text messages saying your item is due to be delivered tomorrow -a lost automated message in my eyes. Natnael Berhanu Bekele.