Required a new drill as old one packed up, batteries were good so ordered same drill to go with the batteries. Luckily it was in the new brochure so ordered it on line. Was in stock so got it sent to local Cardiff store. Recieved email saying pick from store after 1200 the next day. Went to store the next day only to be told from the person running the customer service desk that it wasn't delivered and the process is that they will ring when it is in. Have just been up a week later to be told it is still not in. The web site states if you want to cancel your item go to the store. Store cannot do anything with on line orders. Was told to ring the customer service department. After waiting for 22 mins with no reply gave up and wrote email instead. Very unlikely that i will see the drill or the money. They should at least take the money when they dispatch the item or better still when you collect from the store. In this day if the store wants to compete with the likes of Amazon and web based firms they need to up their game other wise i feel that we will be seeing on the news about another big company going bust. Given the amount of bad reviews about Homebase on the web they are obviuosly not worried about their business or just don't care