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Anonymous
Anyone who has bought an Odina kitchen from Homebase Please beware! They no longer sell Odina and the 25 year guarantee is not worth the paper it’s written on. I had a problem within a short period of time of the coating peeling off the doors and the edges lifting. The company replaced them and I was assured if the problem occurred with the rest of the doors my 25 year guarantee would cover them. I am 7 years into the 25 year guarantee period and 10 of the doors are now peeling and the edges lifting exactly as before. An insurance accessor came to inspect the kitchen doors and decided it was down to wear and tear and local circumstances (even though the fault was the same as before) so Homebase will not replace them saying it is not a manufacturing fault, although the manufacturer changed them previously for the same fault. As previous reviewers, I wish I had never bought through Homebase and spent thousands of pounds on a kitchen that I could have bought a lot cheaper and replaced a couple of times in the so called 25 year guarantee,(probably for less) Also the delivery was a shambles, as previous reviewers have said. Items delivered damaged, some replaced more than a couple of times. I even had to pay my workman for coming to install promised units that didn’t turn up. Purchasing my kitchen from Homebase was a disaster from start to finish and in hindsight I wouldn’t have purchased it from them. Also Odina is not the quality kitchen it was made out to be and I would never buy their products again or recommend them.
2 years ago
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