We made the mistake of ordering a new Kitchen from Homebase. We were cash buyers but we're not told by the Sales Manager that they would want cash up front.We turned up for the final meeting after the fitter had been round and had corrected the errors the salesman had made to be told they wanted paying that day. I did not have the money ready so was talked into a finance arrangement with Barclays Finance. Then had trouble trying to pay it off when the fitter had finished. In addition the the Salesman had ordered twice the number of wall tiles needed and too much flooring, when we took them back we were told we could not have a refund, only a credit due to the finance arrangement. We had been assured by the Sales Manager that all problems would be corrected by the time fitter had finished but not so.Hob did not work properly from day of fitting, now been waiting over a month for replacement. Was promised stock would be in this week, today told it will be at least another week. Sick of ringing their helpline and being promised calls back to let us know what was happening,only had one call back and that was to tell us of another delay.I was given mobile number of Area manager, she does not answer the telephone and does not respond to messages left on her phone. Should not have placed order in first place but kitchen did look nice. Their fitting charge is very expensive and the fitter does not get paid anywhere near what they are charging. The only redeeming feature was that we had a very experienced and competent fitter who did an excellent job. No more Homebase for me.