After spending over a £1000 on internal doors I contacted them to enquire what was happening as the 5 days of expected delivery had passed and I had heard nothing. I spoke to someone called Amy who said it was 5 working days and it would probably be Thursday. I pointed out that it did not say this and that I would have still expected to have heard something to arrange a delivery time slot and she was very disinterested when she said there was nothing they could do as the company was closed and I would have to call back the next day after 9. I pointed out that I had spent my lunch hour that day trying to get through to them and a further 30 mins on this call. Again not interested. Asked to speak to a supervisor, Ben, who was quite argumentative when I said I would be billing them for my calls and time. Anyway I eventually got a call back arranged which happened the next day and I was told the doors would be delivered the next day at 10 am but that someone would call me the next day when they were on their way. I enquired if there would be any issues with the stairs leading to my house I was assured that there wouldnt be. They didnt call and turned up at 9.15 without warning and refused to deliver and only my young step son was in. The delivery driver refused to take the doors up to my house at first saying it was company policy and then later saying "I just couldnt be bothered carrying them up the stairs". Instead he put my new oak doors in my garage which is very damp due to it being dug out of the garden and having a leak. I called and spoke to Jane at the resolutions team who said she would investigate but didnt. I then received a message saying if the doors had been delivered they would send me a £30 pound home base gift voucher (by this point I was nearly crying with laughter) which I didnt want. due to the delays my joiner had to move onto another job so I called to tell them this wasnt good enough only to be told again that someone would call within 24 to 48 hours....they didnt but said they did. So I contacted them on Facebook and then was told they had called so I sent them a screen shot of my phone call list to prove this was not the case but they still argued with me and would not confirm a time slot for the call ie that day the next or next week. They ignored my questions and everytime I asked them to give me a rough idea they would send me a message that didnt answer my questions. This was Tracey and Lorna at the resolutions team. They were supposed to be sorting it out but were making the situation worse. They were obstructive and patronising responding with comments like "im sorry you feel that way" which isnt an apology at all and puts the responsibility back onto the customer. The hours they spent private messaging me yesterday someone could have called but again they didnt so messaged no call received and got a message back saying someone would call me asap....they didnt. So I waited again all day today and no call. So I messaged again and was told that it would be likely be tomorrow but I cant take anymore calls in working time so god knows when i will eventually be called but I suspect they are avoiding it as I have requested a refund. I also pointed out that they were treating me like I was stupid and I received a very argumentative message back from Tracey at the resolutions team. So 11 days after order and 6 days after first contact I am no further forward and still waiting on being called back. I am absolutely raging to say the least.