My husband ordered Florence garden set from Drakehouse shop Sheffield Paid for it and order got a numbere mail to confirm the purchase ,then he a got telephone call to say they had sold the set, He wasn’t happy so went to store to find out what happened. He spoke to the manager he just said it was sold end of? How do we get our Money back in 4-5 days Takes minutes to tell you it’s out of stock He then asked him could we have the display Model No So my husband looked to see where else to get one from Newark had one, so he ordered this one, ordered it got order number and e mail confirmation of purchase Then got a call to say they only had the Display model they were very apologetic the lady was very nice which they agreed to sell We said OK But thinking about it overnight , the logistics of getting to Sheffield was too difficult So we won’t be going to collect it or shop with yourselves anymore My main complaint is the differences in the standards of shops