Placed order for flooring, underlay and floor tool kit. Chose option to get everything delivered on Tuesday and only one item arrived, so I called customer service who assured me that my other orders will arrive by Thursday. Today is Friday and I have dismantled all bedroom furniture and taken old flooring up ready for new flooring, but still has not arrived. Such an inconvenience and no apologies or updates unless I contact Homebase myself and even then can not trust what I am being told. I have lost total faith in Homebase, even paying £30 for delivery does not ensure we get the products on time nor get any updates. Terrible customer service.