My wife and I ordered and paid for a whirlpool bath. This cost a lot of money when the plumber went to fit it he discovered that the waste that they had sent was the wrong one. Mistakes do happen but the way they dealt with that, was, to say the least incompetent. We had to ring them at least four times to try to get this sorted out. We also had to pay our plumber extra in order to come back and finish the job he should have finished a fortnight earlier. Their whole attitude was that I shouldn't have arranged the plumber until I knew the parts were correct. How could I, since I am not a plumber? I am totally disgusted with their incompetence. I would not believe a word they say. Still waiting for correct part to arrive.