Ordered and paid for 2 light-fittings from Homebase Oldbury on 8th July told they would arrive on 15th. Heard nothing, so week later went in to customer service and they were quite unhelpful, said they had not received them but a store 28 miles away had 5. We drove there only to be told they couldn't find them! Went back into Oldbury this week and told still not arrived! However, on this occasion a very helpful member of staff, Amber, took it on herself to ring around stores to see if she could find 2. She actually collected 1 from another branch and gave us the display model from Oldbury. She needs to be commended for her customer service, as we would not have gone to Homebase again based on our other experiences.