I held a fund raising event for Tadcaster Flood Victims and raised £1500. We decided that we would give the money in DIY vouchers to help the families buy items to repair the damage to their properties. A colleague of mine went into the Harrogate store and bought the vouchers. Unfortunately one of the vouchers was for £500 and I wanted this to go to 2 separate families as a £200 payment and a £300 payment. My husband went into Hull store last week (as he works in Hull) and the customer service desk basically said they couldn't do it, it wasn't possible. I therefore went into the Harrogate store on Saturday and they were more helpful but didn't know how to do it. The guy took my name and telephone number and said he would have to talk to the Manager and would call my hopefully Sunday, if not Monday. I have had no call and it is now the following Wednesday. There has to be a way of cancelling the voucher that I have and supplying me with 2 new ones. We have now made 2 trips to 2 different stores for something that should be a simple swap and over a week later I still have no response from Homebase. I have to say I'm a bit disappointed with the customer service I have had and wouldn't expect this from Homebase stores. I could have just bought £200 of goods on the card, got a £300 gift card as the balancing amount and then taken the £200 of goods back to the store and got another card and if I had known that your customer services were going to be so unhelpful I would have done this. #homebase #disappointedcustomer