Avoid at all cost for online orders! Homebase possess a level of incompetence that will not be rivalled in the UK. I ordered 2 sofa beds that was meant to arrive a week after ordering on 23rd May. On the morning of the 23rd I had our old sofas removed to make space for the new ones. After opening the sofas I found both to be the incorrect colour and model! Rang customer services who confirmed the earliest re-delivery would be in another week’s time on the 30th, this despite us currently having no seating in our sitting room and expecting guests over the bank holiday weekend. On the 29th I decided to get in touch with Homepage again as I had received no automated confirmation of the delivery or collection of the old couches, only to be told that there was a delay with the order and it could only be delivered in another week’s time on the 6th of June! I was asked via email what time would suit me for collection of the wrong sofas to which I responded that the earliest available date I would be home was Friday 7 June, but despite this the collection was arranged for the 6th of June anyway… Based on the number of automated communications following this I realise that the problem was not a delay with the delivery, but instead the fact that the customer service agent never booked in the collection or delivery when we spoke on the phone on the 30th as she claimed. I therefore make arrangements to be home on June the 6th for both the delivery and collections. The incorrect sofas were collected in the morning, but upon querying I was told that this team did not have the replacement sofa’s and it might be with a different team. Upon following up over telephone (having had to wait 40 min on hold before reaching an agent), I was informed that they would have to get confirmation and phone me back. Another hour later I received a call which I couldn’t answer at that stage. The agent left a voicemail to inform me that the sofas were not sent to the correct depot and would not be delivered on 6th. Instead they will be sent to the correct depot and be delivered in another week’s time on the 13th of June. I was further informed that I would need to call them back to confirm if the 13th is in order, but the number provided is the same one I previously spent 40 min on hold!!! This will be 3 weeks without any form of seating in our sitting room and having to resort to dining chairs to watch tv… Homebase, how are you even still in business? If you have a single person in your entire organisation with any kind of management experience I would love to get in touch with them to discuss! I am also curious how you are able to a 4.4 rating on trus.tpilot but only 1.9 here?