In October 2015 my Wife and I went to Homebase in Bodmin and ordered a new bathroom suite. The contractor, assigned by Homebase, came to do a Pre-Installation Survey and told us what they would be doing. On the 4th January 2016 the contractor arrived and started to take out the old suite and do some prep work on the walls and floor. Bearing in mind the job was estimated to take only 6 days, on the 18th January 2016, 5 days behind schedule, I forwarded some photographs I had taken of the poor workmanship to Homebase. Another email and photographs was sent on 26th January 2016. Then on 28th January 2016 another email was sent to Homebase showing tiles that were supposed to replace ones we had identified previously as being of poor quality. These were worse than the ones originally there. Most of the work was carried out by an apprentice, with little or no supervision. He used a system of Dot and Dab to fix the tiles to the walls. That meant there was only a small amount of adhesive applied to the back of each tile. Pipework is of poor quality, during soldering part of a wall was scorched and the pipe is not long enough for the job. The contractor threatened to walk off the job because I made my house an intimidating environment for them to work. When asked what they planned on doing that day I happened to write this on a piece of paper. I was accused of making a list of what they had to do. I also told them I was not supplying them with tea/coffee because I was unhappy with their work. The contractor eventually left without completing the job. Since then there have been a number of emails and texts to and from various Homebase managers. In these I have asked for various things to be done, tiles to be replaced or the shower door hung properly. This has not been done. After a lot of negotiating it has eventually been agreed the bathroom has to be re-fitted. The bathroom has just been re-fitted, 8 months behind schedule. I said in one of my emails to Homebase, there appears to be a pattern emerging here. I make a complaint, they say they will look into it and monitor the situation. Then ultimately, nothing gets done. I am not saying they have finally got their brains into gear because I have complained to the Furniture Ombudsman, The Financial Ombudsman and got a solicitor on the job. But it does seem to have got them to finally do something, or at least chivvied them along a bit. Would I buy anything from Homebase again? Not if they were the last DIY outlet on this planet.