Terrible customer service. They rely on other companies to supply the order, so they take the order and actually have no idea when it is being delivered. They said my order would be late, but would arrive before a certain date. It did not, so I spoke with them to cancel the order (and ordered it somewhere else for a cheaper price). It then arrived several days later, and I've had to speak with their chat several times to try to arrange a collection, which has so far been very painful and slow, and hasn't resulted in a collection. The communication between Homebase and the suppliers seems pretty ineffectual, and I'm not confident that this will get resolved.