Waited in all day for a garden Furniture delivery. When it had not arrived by 3.30pm I tried to give the store a call. Finally got through at 4.10pm was told a manager would call me back within ten minutes. After 25 minutes I had to call again. A duty manager told me the man with the van could not be contacted and promised someone would call back. Someone did call back to say order never went out, still in warehouse...... Can deliver Thursday!!! another morning off work! Told my Husband we can go all the way back into store and get the £10 delivery cost and 10% off the price of furniture. REALLY! I took a day holiday from work and that's the best the store can do? Customer service the worst I have had ever! My time is worth more than 10% Homebase!!!!