The store in Wick, Caithness, has always been one of the more welcoming DIY outlets in this chain but in recent weeks I have noticed it has become even better - wonderful staff, always warm and friendly, making it a very 'personal' shop to use and they all take that extra effort to go out of their way to be helpful and to make suggestions or give advice where applicable. Nothing is too much trouble in any of the different departments. I can't quite put my finger on where the recent change lies unless it is in renewed enthusiasm and perhaps a more organised feel to the shop. I wish I could give more than 5 stars and a special thank you to all their staff.