I visited the local store yesterday afternoon to look for an laser measure. One of the two staff members that were visible on the floor advised me that they don't sell the items and on request pointed to where the normal tape measures are. I looked at the selection and noted quite quickly that there were at least 3 types of laser measure on display. I decided that the £80 price tag was too expensive so I stuck with the tape measure. After doing one room with delays we decided to give in and buy the laser device. Another drive to the shop later we were surprised that we could not take the products off the shelf to look at them as the arm it was displayed on was locked for security purposes. The member of staff was initially quite curt about which product we wanted as she needed to get the correct key. There was no use explaining that I could not tell because I could not read the packaging on any of the products because they were locked in place so we went for the middle priced. 20 mins later she returns to say that she could not find the key as the manager took it home accidentally. I suggested she cut the products packaging as I was going to use it anyway. It was less than an hour to closing time and I was told removing the product on display would mess up the display and potentially disrupt a sale later that day. Illogical I know as they couldn't make another sale anyway without the key. Told instead to come back tomorrow. Drove 10mins down the road to B&Q spoke with a knowledgeable staff member who directed me straight to the product and purchased it with no issues at all. Very unimpressed with Homebase.