I went into Homebase in Letterkenny last week to check on the price of a new Hoover, only to find that the whole place had been changed around since my last visit. After walking around for what seemed like an age and not being able to find them I asked a young man where they were situated now. Not only did he give us directions, he actually took the time to escorted me to the exact spot where the vacuum cleaners were stored. Now I have to say that, for no particular reason, I had expected their prices to be slightly more expensive than other electrical retail outlets, when in fact they were extremely competitive and in fact the hoover I chose was slightly cheaper than anywhere else I'd looked. By this time the young man who had been so helpful had gone, so I looked around for somebody else to assist, as the box was too heavy and cumbersome for me to manage alone. The only person around was working in the next section and because of that I think I was expecting to get a negative response from him, that this section was not his responsibility. However, credit where credit is due. Not only was he willing to help, he got a trolley, loaded up the vacuum cleaner, escorted us to the till, processed the payment and then escorted me out to the car and loaded it in the boot. I regretted afterwards that I didn't ask his name as he was friendly and extremely thoughtful and saved me alot of time and hassle. So top marks to the two lads in Homebase, that's proper customer service for you!