I ordered a gas BBQ on line and the closest store to me where they had this in stock was about 30 miles away. I wanted the BBQ so I was prepared to drive and collect it. I received a confirmation stating that I could collect the BBQ before the end f the following day. When I arrived to collect my goods I was informed that the BBQ was not in stock and that they will not be getting any more. I explained that I had received an email confirming the order and the Team Leader replied, "did you receive a call to confirm?" Surely that was what he email was for??? I tried to complain via the twitter and was told that there was nothing that could be done and that I could have a £10 discount voucher. The reserve service is a joke!