Two days before. I bought something in Homebase London Haringey stores. It is a very terrible shopping experience.I bought a home appliance in this shop——10L Evaporative Cooler.Before I purchased it, their staff told me. I can return in 28 days without any conditions. Because the product contains a warranty, you can get it in the shop for maintenance.So I bought it. Take home and follow the instructions to try it out. Need to add water to verify it is cooling. However, after using it, it felt noisy and it did not feel very cool. So I got the store and asked for a refund.The first time I got the answer was because I used it and I can't refund it. Only one can be replaced. I didn't theory with her again. I asked for their experience. The second time I received the reply, because I have used it, I cannot refund or replace it. I once again theory with them. I purchased this product for only two hours. If I don't use it, how can I prove it works? If I don't add water, how can I know it can cool?In the end, they had no choice but to let me refund. And tell me, don't go shopping here next time. Very bad service, I will not buy anything here again.Why are there so many bad reviews. It's your reason, it's the customer's reason. Do you have to review yourself?