We visited the Newcastle under Lyme branch to purchase a Barbeque. The member of staff there was very polite and assisted us basicly they did not have the Barbeque we wished to see and purchase but checks revealed the Macclesfield store some 25 miles away did. The member of staff told them we were on our way as they stated they had 3 of the model one being on display. On arrival there was not one on display and nobody seemed to know anything about it or even appeared bothered. The store was a Health and Safety nightmare with boxes,trolleys everywhere. We did purchase at a cost of £250 but you would think they were doing you a favour very poor.