reserved a £60.00 air cooler on line had a message 2 hours later to say it was ready for collection at there Stroud branch. went straight away to collect gave my reservation number assistant wheeled machine out of a cupboard i said i thought it would of been in a box she replied it was a display model i said i wanted one in a box to which she said they had none a supervisor came over & said it had not been used just been on a shelf for 2 weeks i said it was not new but ex display she offered me 10% off i agreed to this but was not entirely happy with the whole episode . on arriving home 9 miles away to discover after reading set up instructions that it should of had a handset i rang the store straight away to be told to return next day & they would look for handset . i did return next day with the machine & said i no longer wanted the display model & wanted money back or a new one in box. while waiting for the manager someone found the handset the manager appeared & said now i had the handset that was it . i said i wanted a new one or refund he said the display model was new despite being quite dusty he said it had been on the shelf for only 2 days ? he eventually got a new one in a box then said he required me to pay the £6 discount back to which i was quite disgusted to his attitude i did not like the way he spoke to me & quickly told him i was willing to continue having a discussion with him as to the whole shoddy way this was being handled to which he snarled you have got what you wanted now just take it & go. ????????????