I ordered 3 worktops and after 2 weeks they hadn't arrived and had no contact. I mailed them and they said they were on their way. Then nothing, so I mailed again, they promised store would ring but nothing, then after another day I got a voicemail saying they don't have them and to go to store for a refund. I got there after an hours drive and was turned away as they were ordered online. No one got in touch regarding my email. So I had to ring them. They said they could only send me a cheque instead of reversing my card payment. This isn't ok as it's a 40 min drive to my bank. I asked to speak to complaints and was told ok but they won't do anything. I was promised by complaints that a manager would ring, I'm still waiting, it won't happen so I'm having to try and get my money back through my bank. They have shown the worSt customer service I've had the misfortune of having in a very long time.....avoid them!!