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Anonymous
Can't thank Homebase at Rotherham enough for the fantastic service shown to me from walking in to delivery of my items. I bought 2 large items using click and collect as Rotherham were the only store that had them in, which meant I had to travel further than my local store but made the journey anyway. On arrival I was told that they had only been able to find one of them, which was disappointing as you can imagine but straight away they tried to resolve the problem. Jayne said if I was happy to pick another design to have 2 to match they would honour the same price as Chris the manager had agreed it. But we wasn't able to find another one to match so Eddy sourced another from another store. So I took the one I had chose to return when they had picked the other one up from the other store a few days later. They actually found another 2 so I actually bought another whilst at it..just in case. When I returned the 2 didn't match the one I had already taken( due to technical code error) so was very disappointed but Paula went out if her way to ring lots of stores to find me the other 2 and was determined to help. Eddy who had also been very helpful said we will now deliver them to you as you have now travelled twice, which I appreciated due to the store being 25 miles away each way, so had already driven 100 miles to collect these. It took just over a week to sort from first ordering to getting them delivered but I was impressed by the effort that went in to it. Paula inparticular never gave up trying and it was due to her effort I have them to complete my project. DAVE and TONY ;-) delivered them to me the day they were picked up from the other store. Great guys who even said they would have a look in Sheffield store to see if they had any next time they wee there and let me know in case I needed anymore with them being hard to source. Dave left a message to say he had done that for me..again very impressed. So I would just like to say a big thank you to ALL of them for their excellent customer service and would definitely return to Homebase in future and would recommend from the service I was shown!!
6 years ago
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