Ordered a cooker on line estimated delivery within 11 days,as nothing heard re delivery, telephoned, was advised to contact manufacturer,done that to be told no history of order with them contacted homebase again, telephone system a joke on hold to 5 different people for over an hour, still have no idea what happened to order,asked for a refund, two days later refund still not processed awaiting a call back.I appreciate things can go wrong from time to time but with no answers given for problem or new delivery date my custom will be going elsewhere and I will never shop at homebase again instore or online.