This must be the only company which: • thinks that it is ok to send half a kitchen now and the rest in a few weeks’ time • completely ignores their customers wishes (I wrote on 3 different occasions that I do not have space to store half a kitchen and as I am working every day I am not willing to give up 2 days holiday for kitchen deliveries) • makes promises with no intention of keeping (when I emailed the store to confirm that the kitchen would be delivered on the day we agreed, and I have taken as holiday, I was told that I could have some of the kitchen on a completely different date) • sends all sorts of items which are not required, don’t send all the items required • expects the customers to bring the items which were not ordered back to the shop and pick up the items which were ordered and charges delivery for that • manages to send 4 worktops, all of them damaged (I paid a carpenter to repair 3 of the worktops – there were only 3 needed for the kitchen but we were charged and delivered 4) • has a policy that if the customer has been overcharged clearly by mistake of the company (one of the items being the 4th worktop) and at no fault whatsoever of the customer, that the customer has to make a 2-hour round trip to get the money back • has unhelpful and unfriendly staff which give the customer a feeling of being a bother